（本文经PMI授权转载，侵权必究）
身处“有毒”的工作环境该怎么办？
本文推荐理由
伴随着当代产业战略逐步朝新能源转型，提到“有毒环境”，我们脑海中的第一反应往往是生态污染。本篇文章另辟蹊径，新颖地用“有毒环境”比喻项目工作中紧张的人际关系，以及容易引发内耗的工作环境。笔者认为，文章的精华在于，作者从实际项目工作中总结，详细地列举了此类工作困境的评估框架，并相应地明确提出6类重要的处理策略，有实例分析也有自己的经验分享，为领导如何改变困境，调整自身和团队成员的心态等，提供了有效的行动方案。引发共鸣，令读者受益颇多，强烈推荐！
译者：陈相宇 Coco
3年电子产品ESD静电控制管理工作经验
6年产品开发和项目管理经验
PART02
如何解决这种现象？
4.和人力资源部谈谈
如果你所在的组织拥有完善且高效的HR部门，你可以找到他们寻求帮助。 但是就我所知，很多不成熟或者成长中的公司并没有高水平的HR团队。这个时候就很麻烦。但是无论如何，都请你试着与他们谈谈，看看他们怎么答复。
举个栗子，我曾经身处在一个家族企业，在这里我与老板的姐姐一起工作，最开始的时候她不断地*压打**欺负我。而公司里HR部门的领导，实际上只能算基层负责人，而不是部门的领导者。她坦诚地告诉我，自从老板的姐姐来到了公司，尽管身为HR部门领导，她基本上失去了直接管控事务的权利。为此她组织召开了一个冲突-解决会议，同时确保老板也会参加。这个方法确实有效果并解决了部分问题；之后，老板正视了公司内的冲突，充分意识到了他姐姐的所作所为，并要求她有所改变。于是，当他姐姐又开始用同样的方式欺凌公司同事时，公司迅速地撤去其当前在公司的职位，并阻止其与同事们直接接触。从结果上看，尽管HR团队无权惩罚她，但是这个“有毒”的工作困境最后还是被解决了。
5.作为团队领导
展现高情商。如果“有毒”的工作环境源自你团队内部，你需要运用你的共情能力和高情商慎重地处理这个问题。 如果是某个特定的人员带来的“坏环境”，那么将该同事带离现场（单独谈天），让团队其他成员开诚布公谈一谈。找出他们生活上到底发生了什么事。要知道，没有人会无缘无故地，表现出“有毒”的负面行为。（作为领导，需要找到行为背后的潜在原因）
通过以上方法，在加强团队联系，找出使他们倍感压力的地方之后，你需要进一步采用温和的态度准确地指出团队成员们所感知的“有毒”困境，并将重点放在当前的结果上。
需要强调的是，这一连串步骤，是为了找到解决方案，而不是相互指责。作为领导，在和每位团队成员谈话时，需要倾听他们的建议/想法，（针对如何解决当前困境，通过交流讨论）得出切实的行动计划。
如果这个“有毒”的工作环境是长年累月积累下来的，或者团队成员之前一直不相互信任，这时候，你需要计划一个合作/团队治愈的会议，由受过训练的中立的一方（或者至少有经验的）推动，使大家在会议上开诚布公地讨论并找到解决方案。
6.当所有的努力都失败了，就离开
不要因为一发现自己处在“有毒”的工作环境就匆忙辞职，先尝试之前的所有建议（上述1-5项）。如果失败了，你就需要考虑一个离开的计划，摆脱坏环境，避免长此以往影响你的身体和心理健康。
一旦你决定离开，就需要重新聚焦你的生活和工作，开始找不同的工作。接下来的每一步都要慎重考虑，不要急急忙忙地接受任何新工作的offer。同时，在你离职前请确保仍有持续的收入，以应对你每月的基本生活的开销。
PART03
额外建议
说到这，请记住作为合格的领导者我们还是要努力找到解决方案，而不是一味放弃逃跑。因此，我有一些额外的小建议，希望能够帮你在“有毒”的环境中坚持下来，并寻找到合适的解决方案。
确保自己足够镇定，并尽可能在会议前收集更多的信息。在心态调整上，你可以使用任何一种对你有帮助的，能够让你镇定的方法（比如：冥想，瑜伽，祈祷，漫步大自然，与支持你的朋友谈天）。
在经受某个让人痛苦，精神倍受折磨的事情之后，如果你发现自己身心已经疲惫到无法正常有效地工作时，试着请几天假让自己缓缓。
我始终强调一点：在沟通时，坚决不要陷入相互吼叫，比谁嗓音大的糟糕情况。
充分运用方法中的每一步（上述1-5项），包括在问题初露苗头的时候，就与你信任的人（比如密友或者伴侣）聊聊你为寻找解决方案所做的准备，向他们获取经验和共鸣。
有毒的工作环境不是那么容易解决，但是作为项目领导/团队领导，我们要尽量去除隐患让情况好转。只当我们设法去解决的时候，团队其他成员才会随之成长并成为榜样。
为了成功解决“有毒”的工作环境，我们需要确保自己整体思路的正确性。毕竟，我们的心理健康是由我们自己负责。为平衡工作/生活，防止自己一直思考困境长达一整天24h，最终深陷其中并不能解决任何问题，为此，我们需要找到让自己保持镇静的方法，将自己的思路从困境的泥潭中剥离。
在调整心理健康使自己保持清醒的时候，为让自己冷静下来，我常选择漫步大自然，并在这个过程中冥想，使自己的思想摆脱困境的泥潭。日常惯例上，我会行走，冥想和瑜伽，从而调节自己的心理健康。这些方法不一定对你以及你所处的另一种有毒的工作环境起作用，但是这将帮你保持清醒头脑，从而更好的处理困境，当然，也会帮助所有陷入困境的相关方成长，并作出成熟的决定。
英文原文
PART02
How to solve this phenomenon？
4.Talk to Human Resources
If your organization has a well-functioning HR department, you can approach them and ask for help. However, many immature/growing companies in my environment do not have a senior-level HR team, so this may be difficult. Try it anyway and see how they respond.
For example, I was in a situation in a family business where I was working with the sister of the boss, who started bullying me. The HR team leader was on a line manager level, not a head-of-department level. She honestly told me that since this was the sister of the boss, there was not much she could directly do. She did offer to set up a conflict-resolution meeting, and convinced the boss to attend as well. This worked quite well and solved a few issues: The conflict was officially recognized, the sister was told to behave differently, and her brother was now fully aware of her behavior. When she later started treating others in a similar manner, she was quickly removed from interacting with any of the staff members directly and her role changed. Hence, the situation was defused even though the HR team could not start disciplinary proceedings.
5.For team leads
Exhibit emotional intelligence. If the toxic situation originates within your team, you need to deliberately work on this using your empathy and your emotional intelligence. If it is one specific person, then take this person off site and get them to open up to talk. Find out what is going on in their life; no one behaves in a toxic manner without some underlying reason.
After you have built a relationship and found out what is stressing them, bring up the issue that they are perceived as toxic—but be gentle and always result-focused. Stress that this is about finding solutions, not about apportioning blame. Make sure you get both sides. Always end by determining an action plan with the person you are talking to. Let them suggest how this situation can be resolved.
If the situation has a lot of toxic history or a history of continued distrust, you may need to plan for a corporate/team-healing session where these issues are discussed openly and solutions are found. These should always be facilitated by neutral people trained (or at least experienced) in such sessions.
6.When all else fails, leave
Do not rush into resigning just because you are in a bad situation; try the above suggestions first. If it fails, then you need to create an exit plan to remove yourself from the situation since it will affect your physical and mental health in the long run.
Start refocusing on your life and career, and start looking for a different job. Don’t rush into just any job offer, but make a deliberate move. Also, before you resign from a job, be sure that you have continuing income since your bills will need to be paid.
PART03
Additional advice
There are also a few additional general tips that can help you persevere in a toxic situation while you are working on a solution. Remember: As leaders, we need to try and bring solutions and not give up and run away.
Make sure you are as calm and collected as you can before any meeting. Use whatever method might work for you (meditation, yoga, prayer, nature walks, talks with supportive friends) to calm yourself down
Take a few days off after a specifically traumatic incident if you feel you can’t function at work.
I repeat: Never get into a shouting match!
l At every step of the way—including the very first sign of an issue—talk to a person you trust as you are preparing for your solution (like a close friend or spouse); use them as a sounding board.
Toxic work situations are never easy to handle. But as leaders, we can often defuse these situations and turn them around. When we manage to do this, we will help others grow in the situation and we will also set the example.
To do this successfully, we need to ensure we are in the right frame of mind. Our mental health is our own responsibility. Find that work/life balance, and find ways to calm yourself down and detach your mind from the situation. If you are thinking about it 24 hours a day, you will be stuck in a frame of mind that may not be conducive to solutions.
My go-to place to calm my mind down is a nature walk, during which I will often meditate and work on pulling my mind from the situation. I have made walks, meditations and yoga part of my daily routine to maintain calm mental health. This does not guarantee you that you will not land in another toxic situation, but it will help you handle it better—and help all involved to grow and make mature decisions.