今年“双11”的“硝烟”似乎逐渐散了。近年来,随着网络、物流的壮大,“双11”在各大电商平台遍地开花。
Today, the yearly Nov 11 Singles Day shopping extravaganza has become a well established festival. In recent years, with the boom in online shopping and speedy logistics, Singles Day shopping is celebrated on all major e-commerce platforms.
你设盖楼大赛,我就来“砍一刀分红包”。预售、定金、尾款、满减……五花八门的规则构成了庞杂的消费迷宫。
People took part in a mobile game for competing shopping discounts, others joined the frenzy in trying to get red envelopes. Presales, deposits, discounts… a series of new rules makes our shopping a real maze.
而无论是变身秀场的明星节,还是凌晨里带货直播间高昂的“Oh My God!””买它!”,都在为这场狂欢造势,将激情点燃到神经末端。
Whether it's the TV show with celebrity performances, or the loud screams of "Oh my God" or "Just buy it!" in the studio, people are contributing to the recognized consumer phenomenon, lighting up with passion in every nerve.

人人视“双11”为一场不见硝烟的新战事。
People regard Singles Day as a new battle without gunpowder.
微博上,有人提前半个月发布了自己五页手写的“双11”攻略,笑称“读书时有这一半认真,今天也不至于这样算计”。
On Weibo, some people posted a five-page handwritten Singles Day shopping strategy. The writer said if he was half as serious as writing this when he studied at school, today there would be no need for such calculation.
朋友圈里,当夜出现此起彼伏的“又没买到”的哀叹。
On Wechat moments, the laments of "I didn’t make it in time to buy it” lasted all through the Singles Day night.
更有网友抱着看热闹的心态去看了一场热门带货直播,结果早上醒来发现自己连不需要的沙发都下单了。
“反正听主播一说就觉得,不买这个太吃亏了。所以也没管自己是不是需要(就买了)。”
A group of netizens said when they entered the live show room, they didn’t mean to buy anything at first, but when they woke up in the morning, they found they ordered a sofa that they would never use.
"Anyway, when listening to the hosts, I felt that it would be a big loss not to buy the product. So I don't care whether I need it or not. "

对这场狂欢的种种回应,实则构成了后“双11”诙谐而又略带心酸的反思基调。这并不是人们第一次对“双11”进行反思。
All kinds of phenomena in this shopping carnival resulted in witty and slightly sad reflections. This is not the first time people thought this way.
无论是规则复杂、消耗人情的机制、虚假折扣、货不对板的商家,还是激情剁手、超负荷下单的消费模式,都成为年复一年的热门议题。这种讨论最终指向的,其实是两个更深层次的叩问:我们为什么而买? 我们这样买值得吗?
No matter the complicated rules, negative impact on people's relationship, fake discounts, misleading advertising or impulsive shopping, these things are hot topics each year. All of the solutions should be traced back to two key questions: Why do we want to buy it? Is it worth buying?
就在今年的“双11”前,热门综艺《奇葩说》里恰好在谈论一个辩题——“年纪轻轻‘精致穷’,我错了吗?”这个问题除了讨论消费能力,更指向了消费主义(consumerism)狂欢浪潮之下,种种异化的现象。
节目选手詹青云的一席话就揭露了“精致生活”在某种程度上,开始成为被商家贩卖的概念——“你可以自由地决定要过精致的生活。可是谁来定义,什么东西是更精致的?我们这个时代的精致是由谁来决定的?是一个声音不停地用流量和网红,在告诉我们说这就叫精致。”
用一种积极乐观的方式生活难道错了吗?显然不是。精致是对生活最为正面的理想追求。问题在于,被消费主义的潮流裹挟似乎成为了人们“精致”的新生态。
越来越多的商家依赖噱头(gimmick)造势,依赖网红的声音烘托,商品的品质退居其次,“概念精致”(sounds sophisticated)取代了“真实精致”(feels sophisticated)。
所以,精致的关键不在于复刻概念(copy concepts),而在于寻求真实。精致生活的关键是购买需要的商品时,选择性价比( performance-price ratio)最优,最能真切提高生活品质的。
这样的思路,似乎更应是狂欢浪潮后我们对精致生活的新审视。
但是,如果我们仍要时时刻刻在消费主义的喧嚣声音下保持清醒,如果我们仍需要在无数泡沫般的“概念精致”狂欢中费心甄别,那么在把自己生活过得有品位的这条路上,便仍然面临着重重阻碍。
山姆会员商店(Sam’s Club)就为人们实现“真实的精致”提供了一条更加轻松便捷的思路。这家来自美国的高端会员制商店深耕中国23年而不改初心。在日渐复杂的消费狂欢里,山姆会员商店凭借强大的全球采购资源和供应链,始终以真诚的态度,为中国会员寻求最好的品质和最优的价格,实现他们的精致品质生活。
Sam's Club provides a quicker way for people to realize what it calls a "real sophisticated" lifestyle. This high-end membership store originating from the United States has been developing in the Chinese market for 23 years.
Amid the increasingly frequent shopping festivals, Sam's Club, with its strong purchasing resources and global supply chains, and its sincerity in seeking out the best quality products with best prices, remains a great day-in day-out option for Chinese shoppers.
凭借“会员制”进行了精准需求定位。在采选商品时,比起依赖网红声音造势的“爆款”,山姆深知口碑与性价比对于生活质量的重要性。
山姆所选每一件商品,都在同类之中具有巨大的竞争优势,力求在品质上满足“精致”需求,且大量节省会员顾客的挑选时间,以香蕉为例,都乐超甜蕉每1000根只能选取4根供山姆。这种优势无惧考验,如在山姆商店的现场,就永远有丰富的食品试吃在迎接顾客的鉴定。

在价格方面,山姆一直在为会员提供连续两年已有1000个商品平均每年下调价格达10%以上。今年10月,山姆再一次对近百种明星单品做出价格调整,绝大部分商品价格都比电商平台低得多。
如两瓶装的500ml贝德玛洁肤液,调价后仅需199元,比其他主流电商平台至少要低50元;李维斯儿童牛仔裤原价149元,调价之后只要99;哈根达斯6杯装,平均单杯只要18块,而其他电商各种满减之后仍然要花费近30块/杯。

山姆调价后的哈根达斯,平均每杯只需18元左右
除去价格和品质之外,更重要的是山姆对生活方式的思考。山姆所提供的,是致力于贴近于每日生活的需求,于无声之处做到极致。
仅以常见的牛肉为例:山姆除了拥有全国约80%澳洲进口100天谷饲冷鲜牛肉外,更充分考虑中国的饮食习惯,比如中国人爱吃火锅,但市面卖的火锅肉片大多数是冷冻的,因此山姆特别引进高科技鲜肉切割机,在门店对进口冷鲜牛肉进行细分切割,让会员吃到鲜肉的火锅肥牛片,目前能达到这一技术的商家少之又少。
需要什么,买什么,选择权依然在你的手上。而山姆保证的,则是到顾客手上的产品一定经历过换位的思考,拥有最贴近“精致生活”的考量。

考虑到都市人繁忙的生活节奏,山姆更提供了一小时“极速达”的服务,让会员的购物更便捷,更省心。线下,山姆商店更有星级大厨、品酒师等人组成的“管家团队”,在现场提供品质生活体验。

山姆把大厨设在门店里,指导会员正确烹饪牛排
卓越会籍 (Premium Membership)的权益设计是山姆对品质生活的另一面考量。真正拥有精致生活的人其实更懂品质,正如山姆发现,高端人群往往更懂得如何正确地花每一分钱,他们会挑好的商品,忠诚于高品质高性价比而避免一味低价的产品,而这群人也往往更忠诚于自己的选择。
因此,山姆通过给予卓越会员的2%的积分返利,让高端会员享有更多的回馈,他们每年积分返利可高达6000元,最终达成长期的良性循环。
Its Premium Membership is another reflection of Sam’s Club’s consideration of sophisticated life. As Sam’s Club has found, high-end customers know more about how to spend every penny reasonably.
They will choose good products, adhere to high-quality and cost-effective products and avoid picking up low-price products blindly. Those people are loyal to certain brands. Therefore, Sam’s Club rewards high-end members with a 2 percent rebate. The annual rebate can be as high as 6,000 yuan.
会员的其他生活需求也是山姆关注的,例如,高端家庭通常更关注牙齿健康,山姆就利用自己的优势,为会员甄选高品质的齿科品牌免费提供价值高达8000元的家庭齿科服务,达成双赢。

于消费主义的狂欢之中,在被概念裹挟的精致中,山姆会员商店始终屹立于浪潮之外,以最优的价格、最高的品质和最理性的思考,为顾客提供一种回归本质(go back to basics)的“精致而高端”的生活方式。
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