各位小伙伴大家好，这里是小文姐姐~
“双十一”将至，跃跃欲试的购物海淘高手们，我们一起学习一些英文购物网站上常见的词汇和说法，实现与客服无障碍沟通吧！
付款
1. How can I pay?
我该怎么付款？
2. What are my payment options?
付款方式有哪些？
3. What payment methods do you accept?
你们接受哪些付款方式？
送货
1. When will my order be dispatched?
请问什么时候发货？
2. How long will it take for my order to arrive?
我的订单要多久才能到？
3. How much does it cost to ship from the UK to China?
从英国送到中国的运费是多少钱？
4. What deliver options are there?
运送方式有哪些？
5. How do I track my order?
如何跟踪我的订单？
退货和退款
1. I’d like to return this product, please.
我想退货。
2. Is is possible to get a refund?
可以退款吗？
3.. How long will it take until I receive my refund?
多久我能收到退款？
4. How do I return an item internationally?
请问我如何办理国际退货？
订单问题
1. My order was damaged when it arrived.
我收到的订单有损坏。
2. There is an item missing from my order.
我收到的订单中少了一件。
3. I haven’t received my order.
我还没收到订单。
4. I am having problems with the website.
我访问购物网站时遇到了问题。
5. I have placed my order, but I haven’t received any confirmation email. 我已经下单了，但还没有收到任何确认邮件。
其他服务
1. Can you throw in any extras?
可以附赠些什么么？
2. Can you gift-wrap that?
可以包装货品么？
祝愿大家开心学英语，顺利淘好物！