通常商务英语电子邮件比我们日常写给朋友的邮件要来的正式，主要是为了表示对彼此的尊重。另外还有以下几点原因：
1.我们想让对方了解自己的写作目的。
2.正式的邮件更容易与项目文件归档。
3.有合理的理由发送以及使用邮件。
即便对方以英语为母语，一般商务电子邮件要避免习语和通俗的表达。不论同事来自澳大利亚还是加拿大，以英语为母语的澳大利亚人在给他们写商务邮件时，应避免用到澳大利亚俚语和短语。
在一封商务邮件中，标题不能马虎，其次介绍公司和写信目的以及供求，最后感谢对方抽空阅读邮件。
标题栏
简洁明了的主题是商务邮件的要素，通常我们每天会收到数十或数百人的邮件，所以根据邮件标题的重要性分类。但请记住，如果你忽略看起来不重要的邮件，可能其他人也会同样忽视你的邮件。
另外要避免在发送给对方的邮件中出现例如LOL和BRB等通俗的英语俚语和短信文字样式，而是要写出完整的词汇，简短的标题以及自己的需求和提议。
练习
以下哪个标题更具商务性？
哪个能收到对方更快的回复？
1. Re: Hiya（你好）
2. Re: funny video（有趣的视频）
3. Re: Meeting next week（下周会面）
4. Re: Urgent part required for machine（我们急需几台机器）
如果你选择3和4那么恭喜你回答正确，1和2不太正式，只适合用于朋友家人间。
为商务邮件写出你自己的标题，并扪心自问：如果你收到此标题的邮件愿意打开阅读吗？
称呼
一封邮件的开头并不难写，实际上几乎每次都可以写相同的问候。如果你提高了流利的英语，不妨尝试不同的问候方式。同样要记住，正式的问候能让你的邮件更有条理。
试着用以下的问候方式：
1. Dear Sirs, Dear Madam,
2.合适的话写收件人名字: Dear Tim, Dear Susan,
3.用敬语和收件人的姓氏: Dear Mr. Smith, Dear Ms. Jones,
4.头衔加上姓氏: Dear Dr. Casera, Dear Professor Lomond,
5. To whom it may concern: (只有在不知道收件人真实姓名时使用)
如果你了解收件人，并且在公司电子邮件政策允许的情况下可以用以下的问候方式： Hi Sam, or Good morning, James, or Good afternoon, Maria.
邮件起始语
一般邮件的第一段是最重要的，向对方表达了你的写信目的。通常你需要一个帮手，帮你代发信息或安排发送订购的产品，另外，你也需要反馈给他们信息。
在写商务邮件时参考以下常用的开头。
1. I am writing to inform/tell/advise you that...
2. As regards/regarding our last conversation, I would like to ...
3. I am referring to your email/order/request dated …
4. Thank you for your email, and I am delighted to confirm/advise/inform you
that …
5. Following our meeting last week, I am happy to …
6. Unfortunately, I regret to tell/inform/advise you that …
7. I would like to thank you for your support …
8. I am referring to order number xxx, which our records show …
9. Here are the details you requested ...
商务邮件的起始有许多方式，不过写出自己独特的模板更出色。接下来邮件的具体内容是向对方表明自己的写信目的以及期待。
邮件结束语
大多数情况下我们以规范的结束语完成一封商务电子邮件。以下是我常用的结尾句：
1. I look forward to hearing from you, and if you have any further questions, please don't hesitate to contact me on (telephone number) or by email.
2. If you require any further information, I am happy to assist you.
3. Thank you in advance for your attention to this matter, and I look forward
to your response.
告别词
商务邮件的结尾就是和对方告别，以下是不同形式的告别词。请注意一点，不少学生在结尾处问候对方，这是不正确的格式同样不能使用。以下是商务英语最常用的告别词：
1. Yours sincerely,
2. Yours faithfully,
3. Yours truly,
4. Regards,
5. Best regards,
6. Best wishes,
7. Best,
8. All the best,
我希望这篇简短的商务邮件介绍能帮助到您，欢迎您对其中最感兴趣的商务邮件进行评论。
Business English emails are usually more formal than emails we write to friends mainly because we want to show respect to the recipient. Here are some other reasons:
1. We want the other person to understand our writing.
2. Formal emails are easier to archive with project files.
3. The email may be sent or will be used for legal reasons.
When we write a business email, we usually avoid idioms and colloquial expressions, even if the other person is a native English speaker. A native English speaker from Australia would not use Australian slang or phrases when she writes a business email to a colleague, whether the colleague is in Australia or in Canada.
When we send a business email, we need to write a good subject line, introduce ourselves and the topic, explain what we need or what we're offering, and thank the person for his or her time.
Subject Line
A good subject line is considered essential in business emails. Too often, we receive emails from dozens or hundreds of people per day, so the subject lets us sort out our emails by importance. Remember, if you ignore emails because they don't look important, then perhaps everyone is ignoring your emails, as well.
Avoid informal English slang or text message style text like LOL, BRB, etc. Instead,type outall words in full, keep the subject line brief and be specific about what you need or propose to the recipient.
Exercise
1. Which of the following subjects looks more businesslike? Which would get a quicker response?
1. Re: Hiya
2. Re: funny video
3. Re: Meeting next week
4. Re: Urgent part required for machine
If you think (3) and (4) are more businesslike, you’re correct. Numbers (1) and (2) are informal, and we would only use them with friends or family.
2. Write your own subject line for a business email and ask yourself: if you received an email with this subject, would you read it?
Salutation
Starting an email shouldn’t be difficult, and, in fact, you can use the same words almost every time. When your fluency in English improves, you can try some different greetings. Remember, you want your email to look businesslike, so keep your greeting formal.
Try using one of the following;
1. Dear Sirs, Dear Madam,
2. Use the first name, if appropriate: Dear Tim, Dear Susan,
3. Use honorific and surname: Dear Mr. Smith, Dear Ms. Jones,
4. Title and surname: Dear Dr. Casera, Dear Professor Lomond,
5. To whom it may concern: (use only when you cannot find out the actual name)
If you know the person you're writing to, and if your company email policy allows it, you may change the greeting to: Hi Sam, or Good morning, James, or Good afternoon, Maria.
Email Introduction
The first line of your email is usually the most important because it tells the person you are writing to what you want.
Often you need an individual to do something, perhaps send you information or arrange to send a product you’re ordering from them. Other times, you are giving theminformation.
Here are some good first lines for your business email:
1. I am writing to inform/tell/advise you that...
2. As regards/regarding our last conversation, I would like to ...
3. I am referring to your email/order/request dated …
4. Thank you for your email, and I am delighted to confirm/advise/inform you that …
5. Following our meeting last week, I am happy to …
6. Unfortunately, I regret to tell/inform/advise you that …
7. I would like to thank you for your support …
8. I am referring to order number xxx, which our records show …
9. Here are the details you requested ...
There are hundreds of ways of starting a business email, and if you have your own particular template, that's even better.
The rest of your business email should specifically tell the reader why you’re writing to him or her and what you expect in return.
Email Ending
When we conclude a business email, we use a standard ending in most cases. These are my favourites:
1. I look forward to hearing from you, and if you have any further questions, please don't hesitate to contact me on (telephone number) or by email.
2. If you require any further information, I am happy to assist you.
3. Thank you in advance for your attention to this matter, and I look forward to your response.
Valediction
The final words in a business email say goodbye, and there are many styles we can use. Please note, many students will write Greetings at the end of an email; this is not correct, and should not be used. Here are the most common valedictions used in business English:
1. Yours sincerely,
2. Yours faithfully,
3. Yours truly,
4. Regards,
5. Best regards,
6. Best wishes,
7. Best,
8. All the best,
I hope this quick introduction to business emails is helpful to you. Please feel free to add acomment with your own favourite text for business emails.
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