Walmart is attempting to solve one of the biggest pain-points of online shopping

沃尔玛尝试解决网购最大的痛点之一

Walmart is attempting to solve one of the biggest pain-points of online shopping — the dreaded return — with a new service.

沃尔玛正利用其一项新推出的服务，尝试解决退货难这一网购最大痛点。

The retailer announced Monday that it will pick up items shipped and sold by Walmart.com from customers' homes through a new partnership with FedEx (FDX). Walmart said the "incredibly convenient" option is free and will remain in place beyond the busy holiday shopping season.

这家零售商周一时称他们将利用新的合作伙伴联邦快递FedEx，从客户家里收取客户在Walmart.com网站上购买的商品。沃尔玛称这一“极其方便的”服务是免费的，即便在繁忙的假期后仍然有效。

To use the new service, called "Carrier Pickup by FedEx," customers have the initiate return process on Walmart's website or app, schedule a date for pickup and print a label. Then it will be picked up by a FedEx employee.

如想使用这项名为“联邦取件”的新服务，客户需要在沃尔玛网站或app上先启动退货流程，预约日期并打印好标签，之后包裹将由联邦快递员工取走。

For those that don't have a printer, customers can also make a return at any of the roughly 2,000 US FedEx Office locations by getting a QR code from Walmart's website and a FedEx employee will print a free return label and ship it back — a similar service that is already offered by Amazon and UPS.

如果用户没有打印机，也可以在从沃尔玛网站*载下**好二维码后，去联邦快递全美2000多家网点，由快递人员帮忙免费打印并寄回。此前亚马逊联合UPS快递已经推出了类似服务。

The new shipping options comes as Walmart's US online sales soared 79% in the most recent quarter, signaling that it's in the midst of another strong holiday season especially as people shift their habits online during the pandemic.

上季度沃尔玛在其美国市场线上销售收入猛增79%后推出了这项新的快递服务，也意味着该公司在接下来的圣诞季有望继续表现强劲。因疫情影响，人们逐渐转移到线上购物了。

Walmart is attempting to heed off challenges from its largest rival, Amazon. Customers who buy items on amazon can drop off packages without a box or label at some Whole Foods markets, Kohl's and UPS stores and lockers. Some items are also eligible to be picked up at home through UPS with a fee.

沃尔玛此举是为了应对来自最大对手亚马逊的挑战。在亚马逊购物的客户可以在没有包装盒或者标签的情况下，将需要退的货物放在全食超市、Kohl或UPS店内或储物箱内。其中一些货物也可由UPS人员收费上门取件。

FedEx also recently partnered with Happy Returns, an e-commerce return technology company, to return products in person without a box or label from various retailers.

联邦快递最近也与从事电商退货技术的“开心退货公司”进行合作，让客户可以在没有包装盒及标签的情况下，在多个零售商品牌那里实现退货。