亚马逊店铺侵权被封怎么申诉 (亚马逊产品侵权案例分析)

这一篇,是关于亚马逊产品品牌侵权申诉的邮件模板。

亚马逊版权侵权的申诉思路,亚马逊账号侵权被封申诉

大家和歪猫派一起先总结下侵权出现的情况以及整改方向

情况01:店铺listing的标题、描述、图片、五点描述和关键词

整改方向

第一步:检查以上提到的产品描述相关关键点,承诺以后不会再有品牌侵权的错误(即陈述自己的行动)。

第二步:如果发现任何侵犯知识产权的产品或清单,我们将销毁这些产品或删除这些清单。

第三步:承诺以后会认真注意和学习平台的所有政策和规则。日后上架产品,会先核实知识产权问题,确保产品不会违反任何其他卖家的品牌权益或专利权益,或复制他人的标题、图片和描述。

情况02:留意所有在售的产品

整改方向

第一步:如果有顾客反馈不满意或投诉产品有问题,我们承诺会在XX小时内帮客户解决问题,为客户提供最好的购物体验(让亚马逊相信你是为客户着想)。

第二步:日后出售的产品将由自己亲自设计商标和设计产品包装,向亚马逊保证产品都是真实的,而不是直接从供应商渠道直接采购,以防止任何可能出现的商标侵权和包装设计侵权的情况发生(如果有条件的话)。

第三步:如果有任何销售问题,我们将尽快向亚马逊寻求帮助,而不是盲目销售,避免再次触犯亚马逊规则。

邮件模板

第一部分:对亚马逊通知表示感谢

Dear Amazon seller support, Thank you for your concern of our account.

第二部分:表明经过反思已经找出了问题的原因,表示歉意

We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.

第三部分:整改建议,恳请亚马逊再给自己一次机会

We had removed the listings and promise we won't sell it again on Amazon. Would you offer the owner's contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other's benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

01

Absolutely, we will see through all the policies and rules about selling on your platform.

02

We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

03

I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.

04

If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.

以上,希望这些模板能对大家有一定帮助,接下来还有一些细节问题都是喵吉一个个总结的。在今天推送的最后一篇文章中我们还将针对亚马逊途径做了一个详细总结(史上最全邮箱),赶紧戳下一篇吧。

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亚马逊版权侵权的申诉思路,亚马逊账号侵权被封申诉