昨天早上发了一篇#亚马逊#欧洲站的几个账号被封的文章，收到了很多朋友的关心和鼓舞，在这里谢谢大家。[作揖][作揖][作揖]
申诉思路还是按照误判的方向，用服W商的话来说这是一条几乎必S之路。[流泪]第一封申诉邮件已经拟好发出去了，在这里发出来供大家参考，如果有因同样原因被封想用误判去申诉的可以借鉴一下。当然这只是一家之言，头条大神多，如有不足的地方欢迎各路大神不吝赐教，文章照例有点长，但你看完了肯定会有所收获。#亚马逊运营#
Dear Amazon,
I amXXX, the owner of this selling account.
It is with profound sadness that I write to you today on behalf all my staff.
On July 3, our account was suspended because it related by another blocked seller account “B&T******toer”. I do really apologize to Amazon seller support team by this trouble.
首先就是道歉!没错，亚马逊卖家就是这么悲催，反正不管是不是自己的错，不停地道歉就对了。然后简单陈述一下封号原因和自己目前的状态，让绩效团队可以很快的反应过来你的账号情况和代入你的心情。
During these day, we are working hard to address this issue. We are very upset. Please know we really cherish our account. We have run this store for 1 year. We are always trying our best to provide customers good product and service. During the last year, we totally sell XXX orders, create GBPXXX total sales and receive XXX positive feedback with 4.9 stars. Account Health Rating is good and there has no violation of Amazon's regulations in more than a year of business.
简单总结一下自己账号的经营情况，重点是强调表现良好并且没有任何历史违规。
We are XXX YouXianGongSi, located in XXX, China, Since established in 2020. This company is named by me and my daughter，It was established at the most difficult time in China and the world. I am a single mother，Living alone with my 16 year old daughter. Last year because of the impact of the COVID-19 epidemic, the company I used to work for was closed down，I also lost my job.
The reason for establishing this company and Register an Amazon seller account, it is because I heard that Amazon is a very fair and just Cross-Border E-commerce platform, as long as I work hard enough, I can use it to support my live and my family. So that I want to do a small business on it to earn my daughter's tuition and our living expenses.
开始卖惨! 绩效团队也是人，一定要让他们代入你的角色，看申诉邮件就像看小说一样，也能引起人们的共鸣。万一遇到一个自身或者周边朋友有同样经历的人，运气好的话可能违规情况轻一点就直接过了。这里可以根据自己的实际情况改编，但是这个环节个人觉得一定是必不可少的。
This company is continued existence，You can check it in this Government official website: http://gd.gsxt.gov.cn/index.html. To help you read the info easily, I also attached the Screenshot for your review, we are verified seller on Amazon.
Please believe that this seller account is my own registered, and I do only have one seller account!
I really don't know why Amazon system determine “B&T******toer” relatesto our seller account. Maybe someone else got my personal information through Internet. Therefore, I have added the attached documents for investigation:
1. Business license picture
2. Screenshot of Business license status
3. Legal Person ID card(Me)
4. Sales Data
5. Feedback
6. Account Health
If you need any other information, Please tell us. Please consider to give us one more chance to sell on Amazon. There has more than 3,000 units of product will be ready to send to the FBA from end of Month step by step for the Upcoming busy season.
以上开始强调是系统误判，自己确实有且只有一个亚马逊卖家账号，并提交你能提供的所有公司和账号的权属证明，和账号良好表现的证明，让他们去验证。
当然有的小伙伴问这些很多资料他们自己都可以查到，那我还要不要提供？我的回答是必须要提供，你的主动坦白和被动发现完全是两个效果，况且你便捷了他们的工作流程，他们也会对你有好感，有助于你申诉的成功。
As a one year experience Amazon new seller, we need to continue to strengthen the study of Amazon policy and guarantee this problem does not happen again. Below is our plan of action. We sincerely hope that you could reinstate our selling privilege afterwards.
1. Carefully inspect our remaining listings and inventories
For all of XX listings, we have checked them again and again and make a Listing check sheet. By July 10, we have finished below 3 inspections to ensure their authenticity.
We have contacted all suppliers and confirmed again, they all have legal business license and have the qualification to sell these products. We have seen their legal business license, quality certificates, invoice and website. For those unreliable supplier, we have stopped the cooperation with them.
(b) We also have checked remaining products again on Internet (Google and the product website). All these products’ description don’t infringe others’ intellectual property right or patents don’t belong to any individuals or companies.
2. Optimize product quality
(a) Change the packaging for the products.
We have redesigned and changed the packaging for the products. All the products have been put enough padding and with durable packaging. We can ensure that the products customers receive are in good condition and with exquisite product packaging after long distant transportation.
(b) Inspect our inventory.
We have checked all our inventories in our warehouse immediately. All the products have been inspected again by our technicians and tested that they are qualified and well packaged with the new durable packaging. We can make sure that the products are fully functional.
3. Register brand in UK and Europe.
We will focus on only few professional products step by step and we will design and develop these products ourselves so that we also can have our own copyrights.We shall apply a trademark in Government Patent and Trademark Office, and we shall register our own product Brand in Amazon as soon as possible.
4. Improve our customer service.
(a) We shall strengthen our customer service training on all aspects of product knowledge, familiar with the company's products, each link improvement, improve the effectiveness of the page description. Have a better product page updating system.
(b) We will check our emails, feedback and product review timely. Besides, we will send the emails to our mutual customers regularly in order to timely get their feedback regarding our products and service. Once we receive the inquiry and complaint from our customers, we will try our best to reply them within 12 hours, conscientiously analysis the causes of the problem, and provide our customers with a satisfied solution as soon as possible. We guarantee that the similar problem will not happen again.
(c) In order to provide our mutual customers with a better shopping experience, we guarantee that we will help them exchange the products for free under 1 year warranty.
5. Strengthen staff training
We have arranged a training for all our staffs including myself, in order to avoid mistakes caused similar mistakes. We have set up a special team for fulfilling our shop’s daily work in order to provide our mutual customers with a better shopping experience. We believe that we can do it better with a professional, skilled, and expanded team.
We have carefully learned “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” etc. Meanwhile, we will strictly obey Amazon’s policy. We guarantee that the similar problem will not happen again.
With the above improvements, we have full confidence that we can do it better and want to stay with Amazon’s business and grow together.
Please know again we really cherish our account. We have run this store for a year. we are always trying our best to provide customers good product and service.
If you refuse us to sell products on Amazon.co.uk permanently, we think this punishment is too heavy for the Misjudgment. All our a year of hard work go up in smoke.
Now all our staff are waiting for one more chance to sell on Amazon. We will use our actual action to reciprocate our customers’ and your trust to us. We will not violate any Amazon rules.
Please really consider all dedications and efforts we made together in past one year with Amazon. We sincerely hope you can reinstate our selling privilege.
We are looking forward to your good news.
Best Regards,
Account：XXXX@163.com
Store：XXX
最后就是提交POA了，无非都是一些F话，网上也有很多版本，大家结合自身的具体情况综合着使用就行了。
一般来说第一封申诉信大纲就是3点:认错，否认或承认，行动计划。第一封申诉信一定不能把手上的牌都打完，不然如果绩效团队拒绝的话，你第二封邮件都不知道怎么写了，而且像关联这种严重的问题99%的可能性是不会第一封邮件就给你过的。在他们的回复邮件里应该会出现关联的那家公司的一些详细信息，到时候再见招拆招吧。如果第一封申诉邮件就给我过了那真的是踩到狗屎运了，要烧高香[泪奔][泪奔][泪奔]
提交完申诉信和证明资料后系统显示我会在3天内收到回复，等待吧，骚年，祝我好运！[祈祷][祈祷][祈祷]#跨境电商#
