为落实北京市新冠肺炎疫情防控工作部署，方便港澳台同胞和外籍人士办理交通一卡通升级，实现刷卡同步核验健康码信息，减少手动出示健康码的等待时间、提高出行效率，“HealthKit（健康宝）”小程序将于2022年6月3日上线“交通一卡通升级”功能。届时，港澳台同胞和外籍人士通过微信、支付宝搜索“HealthKit（健康宝）”小程序，点击“交通一卡通升级”栏目，按页面操作提示即可完成交通一卡通升级，实现刷卡乘车与健康码信息自动同步校验，享受更加安全、便捷、健康的出行服务。未升级的交通一卡通仍然可以正常使用，持卡人在刷卡前出示有效健康码信息，即可乘坐公共交通。
To help users of Beijing Municipal Administration & Communication Card (Yikatong), including Hong Kong, Macao and Taiwan compatriots and foreign nationals, observe Beijing's Covid protocols in a more convenient way, we will start the upgrade of Yikatong on Health Kit applet from June 3rd. The upgrade enables automatic verification of the passengers' Covid-related health status on Health Kit when they use Yikatong to take public transport and improves travel efficiency as passengers no longer need to present the information manually.
关于港澳台同胞和外籍人士办理交通一卡通升级服务的问答
Q& A on Hong Kong, Macao, Taiwan compatriots and expatriates'handling of transportation all in one card upgrade service
1.港澳台同胞和外籍人士如何办理一卡通卡升级?
1.Howcan Hong Kong, Macao and Taiwan compatriots and foreigners upgradetheir one card cards?
答：为落实北京市新冠肺炎疫情防控工作部署，方便港澳台同胞和外籍人士办理交通一卡通升级，实现刷卡同步核验健康码信息，减少手动出示健康码的等待时间、提高出行效率，“HealthKit（健康宝）”小程序将于6月3日上线“交通一卡通升级”功能。港澳台、外籍乘客通过微信、支付宝搜索“HealthKit（健康宝）”小程序，进入“交通一卡通升级”栏目，点击“交通一卡通升级”，输入一卡通卡号，勾选“已阅读并同意《交通一卡通升级用户服务协议》”，点击“立即升级”，完成一卡通卡升级。实现刷卡乘车与健康码信息自动同步校验，享受更加安全、便捷、健康的出行服务。
A:in order to implement the deployment for the prevention and controlof the COVID-19 in Beijing, facilitate compatriots in Hong Kong,Macao and Taiwan and foreigners to upgrade their all-in-onetransportation card, realize the synchronous verification of healthcode information by swiping the card, reduce the waiting time formanually presenting the health code, and improve travel efficiency,"health kit" applet will launch the "all-in-onetransportation card upgrade" function on June 3. Hong Kong,Macao, Taiwan and foreign passengers search the "health kit"applet through wechat and Alipay, enter the "transportationall-in-one card upgrade" column, click "transportationall-in-one card upgrade", enter the all-in-one card number,check "have read and agreed to the transportation all-in-onecard upgrade user service agreement", and click "upgradenow" to complete the all-in-one card upgrade. Realize theautomatic synchronous verification of card swiping and health codeinformation, and enjoy more safe, convenient and healthy travelservices.
注：使用港澳台居民居住证注册健康宝的用户，可直接在“北京一卡通”APP上实现升级。
Note:users who use the residence permit of Hong Kong, Macao and Taiwanresidents to register health treasure can directly upgrade on the"Beijing all in one card" app.
2.港澳台同胞和外籍人士可使用哪些证件登录HealthKit（健康宝）小程序，办理一卡通卡升级？
2. Whatcertificates can compatriots from Hong Kong, Macao and Taiwan andforeigners use to log in to the health kit applet to upgrade theirall-in-one card?
答：您可使用“港澳居民来往内地通行证、台湾居民来往大陆通行证、护照”登录HealthKit（健康宝）小程序，办理交通一卡通升级业务。
A:you can use the "mainland travel permit for Hong Kong and Macaoresidents, mainland travel permit for Taiwan residents and passport"to log in to the health kit applet to handle the transportation cardupgrade business.
4.港澳台同胞和外籍人士办理一卡通卡升级后，如何解绑？
4.AfterHong Kong, Macao and Taiwan compatriots and foreigners apply for theupgrade of all-in-one cards, how to unbind them?
答：您可通过微信或支付宝进入到HealthKit（健康宝）小程序，点击进入“交通一卡通升级”栏目，在页面选择已升级的一卡通卡，点击“解除绑定”，即完成解绑。A:you can enter the health kit applet through wechat or Alipay, clickto enter the "traffic all-in-one card upgrade" column,select the upgraded all-in-one card on the page, and click "unbind"to complete unbinding.
4.港澳台同胞和外籍人士的一卡通卡升级后，不能使用怎么办?
4.Whatif the all-in-one card of Hong Kong, Macao, Taiwan compatriots andforeigners cannot be used after upgrading?
答：如您的卡片升级后，刷卡乘坐公共交通时遇到问题，可由现场工作人员按照防疫要求协助您乘车，您也可咨询“北京一卡通”APP在线客服或发送邮件至96066@bmac.com.cn或拨打一卡通客服热线010-96066，我们会立即为您解决，北京一卡通将持续改进和优化一卡通升级服务，不断提升用户体验。
A:if you encounter problems when swiping your card to take publictransport after upgrading your card, the on-site staff can assist youto take the bus according to the epidemic prevention requirements.You can also consult the online customer service of the "Beijingall in one card" app or send an email to 96066@bmac.com.cn Orcall the all-in-one card customer service hotline 010-96066, and wewill solve it for you immediately. Beijing all-in-one card willcontinue to improve and optimize the all-in-one card upgrade serviceto continuously improve the user experience.
五、港澳台同胞和外籍人士每人可升级几张一卡通卡？
5.Howmany all-in-one cards can each Hong Kong, Macao and Taiwancompatriots and foreigners upgrade?
答：您可通过HealthKit（健康宝）小程序升级一张一卡通实体卡和一张一卡通（手机NFC）使用。
A:you can upgrade one all-in-one card entity card and one all-in-onecard (mobile NFC) through the health kit applet.
六、港澳台同胞和外籍人士退卡如何办理？
6、Howto handle the card refund for compatriots from Hong Kong, Macao andTaiwan and foreigners?
答：按现行规定和程序，您如需办理一卡通卡退卡业务，可通过现有服务网点办理业务。
Answer: according to the current regulations and procedures, if you need to return your all-in-one card, you can handle the business through the existing service outlets.
您可通过以下方式查询网点：
You can query outlets in the following ways:
1.“北京市政交通一卡通”微信公众号，进入“我的卡通→网点查询”，查询网点；
1. the wechat official account of "Beijing municipal transportation all in one card" enters "my card → network query" to query the network;
2.“北京市政交通一卡通公司”官网，首页进入“用户服务→服务网点”，查询网点。
2. on the official website of "Beijing municipal transportation all in one card company", enter "user service → service outlets" on the home page to query outlets.
来源：北京外办、北京市政交通一卡通